Frequently Asked Questions
Jump to a section using the buttons below for informational topics you might have a question about. If your question is still not answered use the contact form to reach me!
Shipping
Please note that all apparel is fulfilled by Printful, there are facilities in the US, Mexico, Canada, Europe, UK, Japan, Brazil, & Australia.
Shipping & Processing Times
It takes 2-5 business days to fulfill and order. After processing, please allow the average time for shipping 3-5 business days. Fulfillment is not the same as Shipment, you will get an email when your order is done being fulfilled and when your order is out for shipment.
International Shipping
Printful ships internationally from the Printful facility closest to your shipping location. There are facilities located in the US, Canada, Spain, Latvia, Australia & Japan. International orders will be charged a flat shipping rate. Customers are responsible for all customs fees.
Returns
Changes or Cancellations
If you would like to change or cancel an order please contact me, at natocello22@gmail.com, or Printful, at support@printful.com, immediately, they may or may not be able to accommodate requests depending on what stage of processing and shipping your order is in.
Incorrect Shipping Address
If you made an error in your shipping address please contact me, at natocello22@gmail.com, or Printful, at support@printful.com, immediately to have it changed. If the item is returned to Printful due to an incorrect address, they can re-ship it for an additional shipping fee to the correct address.
Product Care
How to Wash Shirts
To wash your shirts it is best to flip it inside out, and wash it on a cold gentle cycle. Heat will make the shirt shrink and harsh cycles can wear the design away quicker.
How to Dry Shirts
It is best to hang dry the shirts, but if you use a drying machine, be sure to keep the shirt inside out, use a low tumble dry setting on your machine.
Shirt Material
All shirts are printed through Printful, which offers a wide range of products and materials. Each shirt has a description of what the product material is. I will typically design on a Gildan, heavy 100% cotton, boxy t-shirt (unless stated otherwise in the product description). No matter what the shirt material is, please refer above for washing and drying care. Additionally, my designs will be printed using a Direct to Garment (DTG) printing method, which prints each design on to the shirt. Since my designs are colorful and often have a lot going on, this printing method allows my shirts to be breathable, light, and high quality.